{"id":652,"date":"2010-10-05T14:00:56","date_gmt":"2010-10-05T21:00:56","guid":{"rendered":"https:\/\/accretiondisc.com\/blog\/?p=652"},"modified":"2010-10-05T14:03:07","modified_gmt":"2010-10-05T21:03:07","slug":"awesome-customer-service-nuance","status":"publish","type":"post","link":"https:\/\/accretiondisc.com\/blog\/2010\/10\/05\/awesome-customer-service-nuance\/","title":{"rendered":"Awesome Customer Service &#8211; Nuance"},"content":{"rendered":"<p>Earlier today, I posted my <a href=\"https:\/\/accretiondisc.com\/blog\/2010\/10\/05\/dragon-2-0-nee-macspeech-dictate\/\">initial review of Dragon 2.0<\/a>, and tweeted the blog entry. I didn&#8217;t pan this upgrade, but it wasn&#8217;t the most positive review ever. I stand by the review, in any case.<\/p>\n<p>But. I just got a message from Nuance giving me some advice about one of the complaints. And this isn&#8217;t the first time that&#8217;s happened. A year ago, when I posted my <a href=\"https:\/\/accretiondisc.com\/blog\/2009\/06\/15\/macspeech-dictate-a-users-review\/\">last review<\/a>, someone at Nuance\/MacSpeech followed up with a Twitter response within a few hours. I thought that was a fluke. Apparently it isn&#8217;t.<\/p>\n<p>Many (or even most?) software companies make it extraordinarily difficult for you to  give them any kind of feedback, much less get help. I used to work in one of the biggest computer companies out there; I know how that is.<\/p>\n<p>But twice now, I&#8217;ve gotten a considered response from Nuance\/MacSpeech in almost no time.<\/p>\n<p>You know, that makes up for a lot.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Earlier today, I posted my initial review of Dragon 2.0, and tweeted the blog entry. I didn&#8217;t pan this upgrade, but it wasn&#8217;t the most positive review ever. I stand by the review, in any case. But. I just got a message from Nuance giving me some advice about one of the complaints. And this [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[52],"tags":[160,158,159,164,94,161],"class_list":["post-652","post","type-post","status-publish","format-standard","hentry","category-technology","tag-dictate","tag-dragon","tag-macspeech","tag-nuance","tag-software-2","tag-voice-recognition"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paRqpr-aw","_links":{"self":[{"href":"https:\/\/accretiondisc.com\/blog\/wp-json\/wp\/v2\/posts\/652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/accretiondisc.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/accretiondisc.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/accretiondisc.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/accretiondisc.com\/blog\/wp-json\/wp\/v2\/comments?post=652"}],"version-history":[{"count":0,"href":"https:\/\/accretiondisc.com\/blog\/wp-json\/wp\/v2\/posts\/652\/revisions"}],"wp:attachment":[{"href":"https:\/\/accretiondisc.com\/blog\/wp-json\/wp\/v2\/media?parent=652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/accretiondisc.com\/blog\/wp-json\/wp\/v2\/categories?post=652"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/accretiondisc.com\/blog\/wp-json\/wp\/v2\/tags?post=652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}