It shouldn’t be this hard, Konica: your “self help” website is a mess. It looks like it entered a time vortex in 1998. Compare with, say, Amazon or Facebook. (Separate question, why would someone go to your “self help” site, unless they thought a few hours fighting the web site would take less time than calling for phone support?)

There are people who’ve done what you should have done, like this Mac driver setup walk-through at Tufts.

But what do you do when that doesn’t work? Is this because I’m using 10.12 a/k/a Sierra? (Surely, you realize that’s already a full version back, and you barely support it. What would happen if I upgraded to High Sierra?)

Okay, the second time through, following the obvious links got me to this place (Self Help Product Support, which looks like it did before, more or less), but this time when I entered Bizhub C284 in the dark blue box on the left, I got some different options, so I picked them.)

And it worked! Total time (including writing this blog post in real-time as I went along) was about 35 minutes.