It shouldn’t be this hard, Konica: your “self help” website is a mess. It looks like it entered a time vortex in 1998. Compare with, say, Amazon or Facebook. (Separate question, why would someone go to your “self help” site, unless they thought a few hours fighting the web site would take less time than calling for phone support?)
There are people who’ve done what you should have done, like this Mac driver setup walk-through at Tufts.
But what do you do when that doesn’t work? Is this because I’m using 10.12 a/k/a Sierra? (Surely, you realize that’s already a full version back, and you barely support it. What would happen if I upgraded to High Sierra?)
Okay, the second time through, following the obvious links got me to this place (Self Help Product Support, which looks like it did before, more or less), but this time when I entered Bizhub C284 in the dark blue box on the left, I got some different options, so I picked them.)
And it worked! Total time (including writing this blog post in real-time as I went along) was about 35 minutes.
I noticed that with iTunes 10.4 (80) I can no longer drag songs from one playlist to another. It doesn’t matter whether the source is a smart playlist or a regular dumb one, or even the main music library.
As a workaround, I can copy (cmd-c) and paste (cmd-v), but this is … umm … sub-optimal, because you have to change playlists to do it. Then when you go back to the first folder, any search you might have used before is now gone.
My first thought was that it was a feature that Apple just dropped because that’s how they are, so I posted it to the discussion list on Apple’s site.
But when I made a more serious effort to find the solution, I found it. I found it a lot, in fact, which shows what a lousy job I did searching for an answer the first time. I summarized what I learned there, and I’m repeating the key points below because I’ll find them quicker on my own site.
The problem appears to be using a Wacom tablet. See the discussion here and (same thread) here and here. No idea when that will be fixed. I use a 8 or 9 year old Graphire, and drivers have been a problem for most of those. Sigh.
But this experience also made me learn that you can right click to add selections to a playlist.
I even learned how that first column works, which I never knew before.