Tag Archives: konica minolta

Issues with printing PDF from Preview since updating to Mojave

Mojave removed the ability of Apple’s apps (preview, pages, etc.) to print using the Konica Print drivers. There’s a Konica driver, but Apple’s “Library Validation” means that Apple’s apps won’t use it. (I assume they enforce the same rules for software from the App Store, but I haven’t checked.) In order to get the full use of a driver, you have to use a 3rd party. Do that and you have access to all the features in the Konica print drivers.

I imagine that other vendors of fancy printers with non-basic features provide their own client software, like the weird little apps that come with inkjets and scanners. Those apps can use the full feature set of their vendors’ libraries. But nobody else can, if they’re using library validation.

So the solution is to NOT USE APPLE APPS (or presumably App Store Apps) to do your printing. Use 3rd party apps like Chrome or Acrobat, so you can get access to the print driver’s feature set. See more in this post.

This strategy works, if you think of computers as basically glorified iPhones with a walled garden of curated apps that your grandmother can safely use on the internet. But if you think of them as general purpose devices, with a huge ecosystem of applications to leverage to create value, well, good luck with that. “It just works” has been grayed out. You can learn more at the Apple developer forums (from this link: https://www.google.com/search?q=10.14+library+validation). See also this from Xerox.

Cross posted from the Apple Support Forum, in case it disappears there.

UPDATE. I saw this too late. Try creating “presets” in the 3rd party app, and then using that from within the crippled Apple app.

Konica Drivers on a Mac

It shouldn’t be this hard, Konica: your “self help” website is a mess. It looks like it entered a time vortex in 1998. Compare with, say, Amazon or Facebook. (Separate question, why would someone go to your “self help” site, unless they thought a few hours fighting the web site would take less time than calling for phone support?)

There are people who’ve done what you should have done, like this Mac driver setup walk-through at Tufts.

But what do you do when that doesn’t work? Is this because I’m using 10.12 a/k/a Sierra? (Surely, you realize that’s already a full version back, and you barely support it. What would happen if I upgraded to High Sierra?)

Okay, the second time through, following the obvious links got me to this place (Self Help Product Support, which looks like it did before, more or less), but this time when I entered Bizhub C284 in the dark blue box on the left, I got some different options, so I picked them.)

And it worked! Total time (including writing this blog post in real-time as I went along) was about 35 minutes.